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Business Process Outsourcing


Record management requires consistency and accuracy. The certainty of information provided in file and record rooms is a must for both current and future users. It takes a combination of expert personnel and technologically superior automated systems to maintain the dependability necessary for effective record management.

MST provides both through Record Management Outsourcing services.

The professionals within MST have indexed millions of records since 1999. These public and private documents include:

  • Land Records

  • Medical Records

  • Bank Records

  • Court Documents

  • School Records

  • Payables

  • Many others

Team members are well versed in indexing standards and adapt to changes as required by the agencies or individuals served.

The key to quality and accuracy is available regardless of the option employed for document indexing. That's because MST employs our proprietary Independent Double Entry & Electronic Verification® or IDEEV®. Under this system, two independent staff members index records separately. Neither indexer knows how the other is indexing the same record. Next, MST verification software electronically compares the two entries, highlighting any discrepancies between entries. An MST team member charged with verification addresses these exceptions, corrects any mistakes and the final version is generated.

MST Record Management Outsourcing delivers remarkable results. Officials and their staff often offer praise for the accuracy and efficiency of the system.

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MST Facts


90%


Of All MST Customers Remain MST Customers
95%


Of All Customer Support Requests Are Solved During The Initial Contact
82%


Of All MST Customers Rely On Two Or More MST Products And Services
7.5


Average Tenure In Years Of Current MST Staff Members